Data Controller
The company responsible for processing your data under this Privacy Policy is:
DREAM CAMP CAPITAL, S.L.
VAT number: B44760635
Address: Rambla Catalunya 2, 5th Floor, 08007 Barcelona (Barcelona)
Email address: info@holacamp.net
Website: holacamp.net
Phone: 933 939 279
Registered in the Barcelona Mercantile Registry, Sheet B-595931, Volume 48780, Page 211
At DREAM CAMP CAPITAL, S.L., we recognise the importance of protecting your personal information and are committed to processing it responsibly and in accordance with data protection laws.
This privacy policy aims to regulate all aspects relating to the processing of data of the different users who browse or provide their personal data through the various forms on the website.
Personal Data
Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes provided for this purpose, we collect the personal data that the user provides to us: name, surname, email address, telephone number, postal address, town, etc., as well as all data voluntarily provided through any of the social networks on which the user is registered. In this case, privacy will depend on the user's own configuration settings as well as the terms and conditions of the social network itself.
Visiting the website does not require the user to provide any personal data. However, if they do so, the data will be processed lawfully, subject at all times to the principles and rights set out in the GDPR 2016/679 of 27 April 2016 and the LOPDGDD 3/2018 of 5 December.
Purpose, duration and legal basis for processing:
The data provided by the user will be processed for the following purposes:
- To handle the request or enquiry submitted by the user through the contact form on the website. We collect and process the user's personal data in order to process and manage their request, enquiry or any query submitted through that form. This data will be retained for the time necessary to fulfil the request and for the period established by law, with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user when selecting the acceptance checkbox for our privacy policy before submitting the request. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To improve your browsing experience on the website. This data will be retained for as long as the user does not withdraw their consent to its processing by deleting cookies, and for the period established by law, with a minimum duration of 3 years. The legal basis for improving your browsing experience is the consent given by the user when accepting cookies. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To manage our social media channels and send you information about our activities and products. This data will be retained for as long as the user does not withdraw their consent to its processing and for the period established by law, with a minimum duration of 3 years. The legal basis for managing our social media channels and sending you our activities and news is the consent you grant us for this purpose. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To manage experiences and opinions regarding products and/or services through user testimonials that will be published on the website in order to help other users. The only personal data published from the testimonial will be the user's name and city. The data provided will be retained for as long as the user does not request its revocation and for the period established by law, with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user when registering through the form provided for this purpose on the website and when selecting the acceptance checkbox for our privacy policy before submitting their request.
- To process and manage purchases made by the user through the booking engine on the website. We collect and process the user's personal data in order to process the order and subsequent payment for the products and services offered on the website. This data will be retained for the duration of the contractual relationship between the parties and for the period established by law for the fulfilment of tax obligations. The legal basis for processing the data will be the performance of a sales contract to which the interested party is a party. If the user does not provide their personal data, their purchase cannot be processed and the requested service cannot be provided.
- To save an abandoned shopping cart and remind the user that they have left a product in the shopping cart, in the event that they have started a purchase by entering their email address. The data will be retained from the moment the user adds the selected product to the shopping cart until the moment they confirm the purchase, for a period not exceeding five days. The legal basis for processing the data will be the legitimate interest of the Controller in facilitating as much as possible the purchase of the product in which the user has shown interest by adding it to the cart.
- To send newsletters and email updates about DREAM CAMP CAPITAL, S.L. products. With the user's consent, we collect and process their personal data in order to send them information about our products and services. This data will be retained for as long as the user does not withdraw their consent to its processing and for the period established by law, with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user when selecting the acceptance checkbox for our privacy policy before subscribing to the newsletter through the form provided for this purpose on the website. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To manage the CV submitted by the interested party through the form provided for this purpose and to include it in the company's candidate database. This data will be processed for a maximum period of one year, after which the data will be blocked for the legally established period, ensuring full respect for confidentiality both in its processing and subsequent destruction. The legal basis for managing and processing the interested party's CV is their consent, which they express by taking the affirmative action of submitting it and selecting the acceptance checkbox for our privacy policy prior to submission. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To manage the loyalty card offered by DREAM CAMP CAPITAL, S.L. to our customers on our website. We collect and process the customer's personal data in order to issue said card as part of our services, enabling them to benefit from our discounts and promotions. This data will be retained for the duration of the contractual relationship and for the period established by law, with a minimum duration of 3 years. The legal basis for managing the customer/loyalty card is the performance of a contract to which the interested party is a party. If the user does not provide their personal data, their request cannot be fulfilled and we will not be able to provide the loyalty and discount service offered by the DREAM CAMP CAPITAL, S.L. card.
- To manage competitions and prize draws organised on our website. We collect and process the user's personal data in order to manage their participation in the various prize draws or competitions organised by DREAM CAMP CAPITAL, S.L., as well as the subsequent communication to the winners. This data will be retained for the duration of the competition or prize draw and its subsequent exhibition as determined in the competition rules, as well as for the period established by law, with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user through the completion of the participation form provided for this purpose on the website, and by selecting the acceptance checkbox for our privacy policy and the competition or prize draw rules. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- Management and development of user registration for attendance at an event or activity organised by DREAM CAMP CAPITAL, S.L. through the data collected in the form provided for this purpose on the website. This data will be retained for the duration of the event activity and for the period established by law, with a minimum duration of 3 years. The legal basis for processing the data will be the consent given by the user through the completion of the participation form provided for this purpose on the website, and by selecting the acceptance checkbox for our privacy policy and the specific rules for said competition or prize draw. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To manage bookings and provide accommodation services at our establishment to users through our booking form on the website. The data provided will be retained for the duration of the contractual relationship between the parties, as well as for the period established by law, with a minimum duration of 3 years. The legal basis for processing and managing the booking made by the user through the web form will be the performance of a contract to which the interested party is a party. If the user does not provide their personal data, their booking cannot be processed and the requested service cannot be provided.
- To manage guest check-in at our establishment through our check-in form on the website. The data provided will be retained for the duration of the contractual relationship between the parties, as well as for the period established by law, with a minimum duration of 3 years. The legal basis for processing and managing the check-in carried out by the user through the web form will be the performance of a contract to which the interested party is a party. If the user does not provide their personal data, their check-in cannot be processed and the requested service cannot be provided.
- To manage the "Customer Service" chat offered on our website, via WhatsApp, for any queries about our services/products. In order to constantly improve the quality of our customer service, we record the chat history for analysis and improvement purposes. These records are deleted once evaluated and once the period established by law has been fulfilled, with a minimum duration of 3 years. The legal basis is the consent granted to us for use of the service. The user has the right to withdraw their consent at any time without this affecting the lawfulness of the processing carried out prior to its withdrawal.
- To manage the sending of satisfaction surveys based on the purchase of the product or service requested, in order to continuously improve our customers' experience. Personal data will be deleted once the survey has concluded and after a reasonable period of time to make improvements, activate new services and comply with applicable legal requirements. The processing of your data will be based on the legitimate interest in improving service quality when the user has purchased goods and/or services. Where no such contractual relationship exists, data processing will be based on the user's consent as set out in current regulations. Furthermore, withdrawing consent to any of the processing activities will not affect the lawfulness of processing carried out prior to such withdrawal.
- To manage registration as a member through the data provided via the form in the "Want to be HolaCamp?" section of our website. Personal data will be processed for as long as the user does not communicate their wish to unsubscribe as a member or maintains their relationship with our organisation. Subsequently, it will be stored in a blocked state for the legally established retention periods, after which it will be deleted using appropriate security measures to ensure pseudonymisation of the data or its total destruction. The legal basis for processing the interested party's data is consent, expressed through the completion and submission of the corresponding membership application, providing us with the required data in the mandatory fields without which we cannot process the request.
Transfer or communication of personal data and international transfers
Your data will not be communicated or transferred to third parties, unless necessary for the provision of the service, where a legal obligation exists, or to service providers linked to the Controller acting as data processors.
Our servers are located in the European Union and, in general, we engage service providers also located within the European Economic Area or in countries that have been declared to offer an adequate level of protection.
If we need to use external service providers that require the transfer of personal data outside the European Union or to countries that have not been declared to offer an adequate level of protection, we will ensure the security and lawfulness of the processing of your data through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority that offers adequate guarantees for carrying out the international transfer of data.
Furthermore, DREAM CAMP CAPITAL, S.L. makes the WhatsApp application available for interested parties to contact the CONTROLLER through this channel. In this regard, we inform you that, while the WhatsApp application servers for EU users are located in Ireland, communications with servers in the USA may occur, which would involve an international transfer of data carried out with full guarantees in accordance with the Adequacy Decision on the EU-US Data Privacy Framework of 10 July 2023.
Data updates
It is important that, in order for us to keep personal data up to date, the user informs us whenever any changes have occurred; otherwise, we cannot be held responsible for the accuracy of the data.
The user guarantees that the personal data provided is accurate, ensuring that all information provided corresponds to the actual situation, is up to date and correct, and is obliged to notify us of any changes.
Third-Party Data
If the user provides data relating to third parties for any purpose to DREAM CAMP CAPITAL, S.L., they guarantee that they have obtained this data lawfully, that they have previously informed those affected and obtained their consent to share it, and that the information provided is accurate and truthful.
Mandatory nature of the information requested
All our forms include an asterisk (*) next to mandatory fields. If the user does not complete those fields, or does not tick the privacy policy acceptance checkbox, the submission of information will not be permitted.
Rights of data subjects
You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update it and request the rectification of inaccurate data, or request its deletion when the data is no longer necessary for the purposes for which it was collected. You may request the restriction of the processing of your data and object to its processing by withdrawing your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You may exercise your rights by contacting us at Rambla Catalunya 2, 5th Floor, 08007 Barcelona (Barcelona). Email: calidad@holacamp.net.
If you consider that your rights have not been duly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.
Processing of data of Minors
Anyone who provides data through the forms on this website and accepts its processing declares that they are over 14 years of age; access to and use of the portal by persons under that age is prohibited. If at any point the Controller detects that a person under 14 years of age has provided personal data, we will proceed to cancel it. Furthermore, parents or guardians may at any time contact DREAM CAMP CAPITAL, S.L. to block the access account of minors in their care who have registered by falsifying their identity.
Social media
The purpose of tools such as Facebook, Twitter, Instagram, etc. or other social networks is to give visibility and promote the activities carried out by our organisation. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. We recommend reviewing and reading the terms of use and privacy policy of the social network at the time of registration, taking into account the different configuration options regarding the privacy level of the user's profile on the social network.
Furthermore, the Controller reserves the right to remove from its social media channels any information published by third parties that violates the law, encourages others to do so, or contains messages that undermine the dignity of individuals or institutions. As well as the right to block or report the profile responsible for such messages.
Cookie Policy
A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the user's browsing habits or their device and, depending on the information they contain and how the user's device is used, they can be used to recognise the user.
The user has the option to prevent cookies from being generated by selecting the appropriate option in their browser settings. You can find out more by reading our Cookie Policy.
