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It is important that you carefully read the following general Terms of Use for the Website and the camping accommodation booking service, so that you are properly informed and accept both the conditions for accessing and browsing the holacamp.net Website of DREAM CAMP CAPITAL, S.L., and the terms and conditions governing accommodation bookings through this platform by:
Owner: DREAM CAMP CAPITAL, S.L.
Registered office: C/ Rambla de Catalunya 2-4, PL.5, 08007, Barcelona
Tax ID: B44760635
Barcelona Commercial Registry: Page B-595931, Volume 48780, Folio 211
Phone: 933 939 279
Email: info@holacamp.net
Hereinafter, "THE PROVIDER".
Access by the User to holacamp.net, hereinafter "the Portal" or "Website", is subject to prior reading and acceptance of these GENERAL TERMS OF USE, or those in force at the time of access. If the User does not agree with these terms of use, they must refrain from using this Portal and operating on it.
However, access to certain content may be subject to specific particular conditions, which HOLACAMP will in all cases display to the User, who must expressly accept them if applicable.
By browsing the HOLACAMP Portal, you acquire the status of USER. Browsing the Portal implies acceptance as a USER of the terms of use, without prejudice to the express acceptance by the USER of the General Contracting Conditions, the data protection policy, as well as, where applicable, any Specific Conditions that may exist in relation to the provision of services.
HOLACAMP may at any time modify the presentation and configuration of the Website, the legal information and documentation, and the services and content provided, all in accordance with the provisions of articles 126 and 126bis of Royal Decree 1/2007 of November 16.
To book accommodation on the Portal, Users must register beforehand.
However, to make a reservation, it is an essential requirement to be over 18 years old.
HOLACAMP allows Users to deactivate their account at any time by accessing the dedicated section in their account, available on the Portal.
In any case, once the deactivation is complete, the User may request a new registration, except in cases where the User does not accept the Terms of Use and/or in case of a conflict between the User and HOLACAMP that is pending resolution, or has concluded with an acknowledgment of fault and/or negligence on the part of the User.
All content on this Portal is the property of HOLACAMP; however, in the case of links or hyperlinks to other websites managed by third parties, external to HOLACAMP, HOLACAMP cannot guarantee the content or information collected on third-party websites accessible through these links, nor the accuracy of their content. Consequently, HOLACAMP is exempt from any liability for damages of any kind that may arise from their use. Nevertheless, if the User becomes aware that the activities carried out through these websites are illegal, they must notify HOLACAMP, which will proceed to disable the link.
The Portal may include advertising content or third-party sponsorships. The User accepts that advertisers and sponsors will be solely responsible for ensuring that the material submitted for inclusion on the Website diligently complies with the applicable laws in each case. HOLACAMP will not be responsible for any error, inaccuracy, or irregularity that may be included in the advertising content or by third-party sponsors.
The information available on the Portal that is not subject to prior registration is accessible to Users; however, its commercial exploitation or use for advertising purposes is strictly prohibited. It is also not permitted to reproduce, distribute, transmit, adapt, or modify, by any tool or means, either the content of this Website or its design.
Access to the Portal by minors is prohibited. If a minor accesses the Portal and/or registers on it, HOLACAMP will assume that such access has been made with the prior and express authorization of their parents or legal representatives, without prejudice to the PRESTADOR being able to carry out any checks it deems appropriate.
HOLACAMP is not responsible for the veracity of the registration data provided by the User. The User undertakes and is solely responsible for ensuring that the information provided to HOLACAMP is adequate, truthful, and accurate.
The User shall be solely responsible for accessing or using the Portal for illegal or unauthorized purposes, and among others, the User is prohibited from carrying out the following activities:
Any actions taken by the User in this regard will entitle HOLACAMP to take appropriate legal action to defend its rights and to delete and/or block the user's account, without the user being able to claim any compensation for it.
HOLACAMP declares that it has adopted all necessary measures that the state of the art and its capabilities allow, to ensure the proper functioning of the Portal, reduce system errors, and guarantee maximum security for Users, but it cannot guarantee against damages caused to the User by any person who violates the conditions established by HOLACAMP on its Portal and/or the technical security measures.
HOLACAMP does not guarantee, where applicable, the legality, reliability, truthfulness, and usefulness of content provided by third parties to its Portal, guaranteeing it only with respect to content published on its own Portal.
HOLACAMP owns and/or holds the corresponding licenses for the intellectual and industrial property exploitation rights over the design and programming of the Portal, as well as over the content offered therein. In no case shall access and/or browsing grant the User the right to use such rights beyond what is strictly necessary to enjoy the service provided in accordance with the Terms of Use.
The contents of the Website, as well as its copyright and intellectual property rights, belong to HOLACAMP or its content providers. As a User, you may access the Website and print a copy of the content you access during your visit, but any other use of the Portal and its content is prohibited if it may infringe industrial and/or intellectual property rights, and/or if it may damage or impair its normal operation, the assets or rights of HOLACAMP, or its providers, or other users, or, in general, any third party.
References to trademarks, trade names, or other distinctive signs imply a prohibition on their use without the express written consent of HOLACAMP and/or their legitimate owners.
All intellectual and industrial property rights over the contents and/or services of the Portal are reserved, and in particular, it is prohibited to modify, reproduce, publicly communicate, copy, transform, or distribute by any means and in any form, all or part of the Portal's contents for public or commercial purposes, without the express authorization of HOLACAMP.
If the User becomes aware of any content that is illicit, illegal, contrary to law, or could infringe intellectual and/or industrial property rights, they shall notify HOLACAMP at the following email address: calidad@holacamp.net
These General Conditions have been drafted in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contract Conditions, Royal Legislative Decree 1/2007 of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996 on Retail Trade Regulation, and Law 6/2020 regulating certain aspects of trusted electronic services.
HOLACAMP, through its Website, offers Users the option to book accommodation, and is therefore the provider and responsible for the Portal, but not for the accommodation itself, which is provided by the various Providers offered, who are entities external to HOLACAMP (unless an accommodation is specifically indicated as being owned by HOLACAMP). The purpose of these General Terms and Conditions of Contract is to define the conditions of use for the Portal's intermediation service, which allows the User to book and enjoy the facilities of the presented Providers.
This Portal offers a service connecting accommodations and booking requests, thus acting as an online intermediation service as defined in Article 2 of Regulation (EU) 2019/150, and is not responsible for the Products and/or services offered by the accommodations. For products or services offered directly by these accommodations, they assume full responsibility for their execution.
HOLACAMP informs that the procedures for booking accommodation are those described in these General Conditions, as well as any other specific procedures indicated on screen on this Website during navigation, so that the User declares to know and accept these procedures as necessary to access the booking and services offered on the Portal.
All information provided during the contracting process will be stored by HOLACAMP, and the User may also store it. Any modification and/or correction of the data provided by Users during navigation must be carried out according to the instructions included on the Portal.
When you make a reservation, you are accepting the applicable conditions displayed during the booking process. You will find the service Provider's cancellation conditions, as well as any other conditions (age requirements, damage or security deposits, additional supplements for group bookings, extra beds, breakfast, pets, accepted cards, etc.), in the service Provider's terms and conditions, during the booking process, in the "Conditions and cancellation policy" section.
We reserve the right to retain the customer's credit card token during the booking process and throughout their stay. The token is a secure representation of the card data and allows payment to be managed without exposing this information.
For customers whose credit card token is not retained, a security deposit will be requested via pre-authorization on the credit card provided by the customer upon arrival at Reception. The amount of this deposit will be 100€ per accommodation (MH/bungalows/Glamping).
This measure allows us to cover potential damages caused by the customer or non-compliance with the campsite's cleaning and safety conditions.
Upon departure, our staff will inspect the accommodation. If everything is in order, no charge will be made using the token, and the pre-authorized amount on the customer's card will be released.
In all these cases, the assessment will always be objective and documented with images, written records, and reports that reliably demonstrate the reason for the penalty.
The customer will be informed in advance of the charge for the amount resulting from the security deposit penalty and may exercise their right to dispute and claim.
For proper compliance with GDPR regulations and the national LOPDGDD law, HolaCamp informs you that data from payment methods used for the retention or collection of the security deposit will be kept for the STIPULATED TIME NECESSARY to achieve the stated purposes.
This contractual document contains the General Conditions, the purpose of which is to regulate both the provision of information and the commercial relationships that arise between HOLACAMP and the Portal Users (“Customers”) who book accommodations offered through it. It is not possible to book accommodation without prior acceptance of these General Conditions.
These General Conditions will remain published on the Website, available for Users to reproduce and save as confirmation of the contract. They may be modified at any time by HOLACAMP through the publication of such modifications on the holacamp.net Portal, so that Users can be aware of them, always before visiting the Portal or acquiring any of the services offered. It is the Customers' responsibility to read them periodically, as those in force at the time of placing orders will be applicable. In any case, if the modifications negatively affect the Customer's access to or use of digital content, the Customer will be informed clearly and comprehensibly and will have the right to terminate the subscription in accordance with the provisions of Article 126.bis of Royal Legislative Decree 1/2007.
All purchases of Products made through the Portal, after identification and authentication via the provided username and password, will be considered validly made by the Customer and will be binding.
The purchase of Products through the Portal implies the Customer's unreserved acceptance of each and every one of these General Conditions, as well as, where applicable, any Specific Conditions that may exist in relation to the contracting of certain Products. The Customer will be solely responsible for the safekeeping and proper use of passwords.
Contracting through this platform is reserved for adults or legally emancipated minors. Should a minor misrepresent their age and place an order without due authorization, the company reserves the right to cancel said order, and where applicable, necessary measures will be taken to restore any services that may have been rendered. The company assumes no responsibility for orders placed by minors without due authorization and reserves the right to claim from parents or guardians any damages caused by false information provided, whenever legally appropriate.
Acceptance of this document implies that the Customer:
These terms will have an indefinite period of validity and will remain in force as long as they are accessible through the Portal. They will apply to all transactions made through the Website, without prejudice to any specific conditions that may govern the acquisition of services, and to their possible modifications by HOLACAMP as indicated above.
The identification and contact details of the PROVIDER of information society services operating on the holacamp.net portal are hereby provided. The portal is owned by DREAM CAMP CAPITAL, S.L., with registered office at C/ Rambla de Catalunya 2-4, PL.5, 08007, Barcelona, NIF B44760635, and registered in the Mercantile Registry of Barcelona, Sheet B-595931, Volume 48780, Folio 211. DREAM CAMP CAPITAL, S.L. is the owner of the holacamp.net portal (hereinafter, the Portal) and can be reached by customer service telephone at 933 939 279 and email at info@holacamp.net.
And on the other hand, the Client, who, although not required to register on the Website, must guarantee the veracity of the data provided to access the various services offered by the Portal, in accordance with the provisions of the "Contracting Conditions" section of these General Conditions.
Access to and consultation of the services offered on the holacamp.net Portal is free and unrestricted, with no user registration required.
Likewise, HOLACAMP reserves the right to cancel or, where appropriate, temporarily suspend access to the Website for users who have not accepted the updates to the General Conditions.
When making a booking on the Portal, the Client purchases directly from the accommodation Providers. HOLACAMP acts on the Portal as an intermediary between Clients and the campsites. HOLACAMP does not interfere in any way with the content or presentation of the accommodations and is not responsible for the service offerings provided by the accommodation Providers. HOLACAMP does not act on behalf of either the Providers or the Clients and, consequently, assumes no responsibility in relation to their respective obligations or actions. However, HOLACAMP will try, as far as possible, to find an acceptable solution for the parties and will ensure any rights the Client may have by legal provision.
For all accommodations offered through the holacamp.net Portal, images, descriptions, technical specifications, availability, full price, discounts, or financing options will be indicated. The content related to the accommodations depends solely on the Providers.
The PROVIDER reserves the right to remove from the Portal any accommodations it deems appropriate, for any reason and at any time.
Furthermore, any benefits, promotions, discounts, or advantages that may be offered through the Portal, including those associated with loyalty programs or bookings made through HOLACAMP's official channels, may be subject to availability, dates, destinations, or specific conditions of each accommodation or Provider, and may be modified or unavailable at certain times.
The quality of the Website's connection may vary depending on several factors, such as coverage, bandwidth, equipment used, and the speed of your internet connection.
Any accommodation from our catalog can be added to the cart. In it, the items you intend to purchase, the quantity, price, and total amount will be detailed. Once the cart is saved, taxes, charges, and discounts will be calculated based on the payment details entered.
The cart has no contractual binding until the order is placed and is merely a section where a quote can be simulated without any commitment from either party.
From the cart, an order can be placed by following these steps for proper formalization:
a) Shopping Cart Validation: Once the User has finished selecting the items they wish to purchase, they must confirm their shopping cart, where the selected accommodations, the number of units, and their prices will be displayed.
b) Billing information verification.
Once the User confirms their shopping cart, they must provide HOLACAMP with their billing information and must expressly accept, by checking the corresponding box, these General Terms and Conditions of Contract, as well as the specific Terms and Conditions of Contract for the selected accommodation. If the acceptance box is not checked, the Portal will not allow them to proceed with the booking process.
c) Payment method selection.
Once the User provides their billing information, they must select the payment method they wish to use. If the User has chosen any of the following payment methods: Card, ApplePay, Klarna, GooglePay using the STRIPE payment platform.
Currently, HOLACAMP accepts the following payment methods: Card, ApplePay, Klarna, GooglePay.
As stipulated in Article 103.i of the Consumer/User Law (RDL 1/2007), the consumer/User's Right of Withdrawal does not apply to this contract, as it is an accommodation service reserved for a specific date or period.
The User may modify or cancel the reservation using any of the contact methods indicated on the website, and in such a case, the following conditions will apply.
Cancellation policies may vary depending on the market and reserved dates, and are always displayed in the sales conditions of the reserved rate.
Specifically:
In case of date changes, the applicable price will be the one in effect at the time of modification. Any modification will entail a recalculation of the deposit amount. If the modification results in a reduction in the value of the initially booked stay, the proportional amount will be refunded using the same payment method the customer used for the reservation. Modifications received 15 days or less before the arrival date will not be accepted.
In case of cancellation, the campsite's policy will be as follows:
Customers may choose to book their stay at the campsite using non-refundable rates, the cost of which will be lower than the standard flexible rate. In this case, the amount paid for a non-refundable rate will not be refunded in the event of cancellation, modification, or no-show by the customer, except for duly accredited force majeure circumstances. The establishment will consider allowing the amount paid to be used as a deposit for a future stay within the next 12 months.
If you cancel a reservation or do not show up, cancellation or no-show charges, as well as any refunds, will depend on the Service Provider's cancellation and no-show policies.
Some reservations cannot be canceled free of charge, while others can only be canceled free of charge before a specific deadline.
As the person making the reservation, if it is for a group, you are responsible for obtaining their permission before providing us with their personal data.
The Customer must click the accept button, thereby expressly accepting these General Terms and Conditions, before proceeding to pay for the Product. They must also accept the Privacy Policy and Cookie Policy.
f) Select the “Pay Now” box.
g) Order Confirmation.
HOLACAMP will send the Customer, within a maximum of 24 hours from the effective payment of the purchase by the Customer, an email providing a summary with all the details of the reservation, confirming its completion.
This email will be considered a “Proof of Purchase,” and it is not mandatory for the Customer to print it on paper to present it at check-in at the reserved accommodation.
HOLACAMP's intermediation service does not incur an additional cost for the Customer during the accommodation booking process. The price of the accommodations is freely determined by the Providers and is subject to the following conditions:
The prices indicated for each accommodation include a breakdown of any applicable taxes.
Before making the purchase, you can check all the details of the quote online: accommodation, quantities, price, availability, expenses, charges, discounts, taxes, and the total purchase amount.
The prices applicable to each accommodation are those published on the Portal at any given time and will be expressed in EURO currency. The Customer understands that the economic valuation of some accommodations may vary in real-time until the order is finalized, and the Customer will be informed of this during the purchase process. Once the order is placed, prices will remain fixed.
HOLACAMP will not be liable (i) if, due to an involuntary error, an accommodation is published at a price manifestly lower than that offered on the market at the time of sale, such that the existence of this error was obvious.
If the Customer requires an invoice for the contracted service, they must request it from the Accommodation Provider.
Once the accommodation has been selected and added to the cart, to complete the order, the Customer must initiate the purchase and payment process. HOLACAMP is responsible for financial transactions and offers the following payment methods for an order:
Credit card: payment is made via a secure connection directly to the banking institution responsible for the transaction. All procedures will be managed directly by the payment server's website, without the PROVIDER or any third party having access through the STRIPE payment platform. Valid cards are: Visa, Mastercard, and American Express.
The secure payment server will contact the financial institution that issued the card and request authorization to complete the purchase. The process will then return to the HOLACAMP website.
If, for any reason, it is not possible to charge the price, the sales process will be automatically canceled, and the purchase agreement will not take effect. HOLACAMP will automatically inform the Customer of this situation by sending an email or SMS.
If a payment default occurs (due to reasons such as payment method expiration, insufficient funds, or any other cause) and the Customer does not cancel the account, HOLACAMP reserves the right to cancel the purchase. The issuer of some payment methods may charge certain fees for items such as foreign currency transactions or other charges related to payment method processing, which are beyond HOLACAMP's control.
HOLACAMP reserves the right to request information, confirmations, and/or documents from Customers to verify that the Customer has indeed made and authorized said purchase, and/or that the delivery or return thereof has been carried out correctly, thereby definitively authorizing the respective transaction between the Customer and the Provider. If such confirmation is not received, and for security reasons, HOLACAMP reserves the right not to process that purchase.
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on secure pages, firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the Customer agrees that HOLACAMP may obtain data for the purpose of authenticating access controls.
HOLACAMP undertakes not to permit any transaction that is or may be considered illegal by credit card brands or the acquiring bank, or that has the potential to damage their goodwill or negatively influence them.
HOLACAMP shall not be liable for any failure to perform due to unforeseen circumstances or causes beyond the PROVIDER's control including, but not limited to, cases of force majeure, civil unrest, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labor, or materials.
Accommodation Providers, and not the PROVIDER, are responsible to Customers for any issues arising from their stay in the selected accommodations, except in cases of error directly attributable to HOLACAMP in the booking information provided to the Provider, or for any act directly attributable to the service.
HOLACAMP cannot guarantee the technical continuity of the Portal, the absence of failures or service interruptions, nor that the Website will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is supplied.
If any of these terms and conditions is deemed illegal, void, or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.
HOLACAMP may, without prior notice, suspend, restrict, or terminate the Customer's access to e-commerce services, in whole or in part, for any valid reason, including, without limitation, when the Customer fails to comply with or follow any of the obligations set forth in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policies.
When HOLACAMP exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power, or remedy that may be available to the Customer.
These terms and conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established herein. The PROVIDER and the Client agree to submit any dispute arising from the provision of the services and/or Products subject to these Terms and Conditions to the courts and tribunals in Spain of the Client's domicile, if the Client is a consumer. Otherwise, the courts and tribunals of the PROVIDER shall have jurisdiction, or those of the Supplier if located in Spain (if the action is directed solely against the Supplier). For these purposes, a "consumer" shall be understood as any natural person acting for purposes which are outside their trade, business, craft or profession, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.
Last updated: 23/12/2025
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