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It is important that you read carefully the following general terms and conditions for the Use of the Website and for the accommodation booking service at campsites, so that you are properly informed and accept both the access and browsing conditions of the website holacamp.net, owned by DREAM CAMP CAPITAL, S.L., as well as the terms and conditions governing the booking of accommodation through this platform by:
Owner: DREAM CAMP CAPITAL, S.L.
Registered office: C/ Rambla de Catalunya 2-4, 5th Floor, 08007, Barcelona
Tax ID (NIF): B44760635
Barcelona Commercial Registry: Sheet B-595931, Volume 48780, Folio 211
Telephone: 933 939 279
Email: info@holacamp.net
Hereinafter, “THE PROVIDER”.
Access by the User to holacamp.net (hereinafter, the “Portal” or “Website”) is subject to prior reading and acceptance of these GENERAL TERMS OF USE, or those in force at the time of access. If the User does not agree with these terms of use, they must refrain from using this Portal and from operating on it.
However, access to certain content may be subject to specific terms and conditions, which in any case will be shown by HOLACAMP to the User, who, where appropriate, must accept them expressly.
By browsing the HOLACAMP Portal, you acquire the status of USER. Browsing the Portal implies acceptance as a USER of the terms of use, without prejudice to the USER’s express acceptance of the General Terms and Conditions of Contracting, the data protection policy, as well as, where applicable, any Specific Terms and Conditions that may exist in relation to the provision of the services.
At any time, HOLACAMP may modify the presentation and configuration of the Website, the legal information and documentation, and the services and content provided, all in accordance with the provisions of Articles 126 and 126bis of Royal Legislative Decree 1/2007 of 16 November.
In order to make an accommodation booking on the Portal, Users must register in advance.
However, to make a booking it is an essential requirement to be over 18 years of age.
HOLACAMP allows the User to cancel their account at any time by accessing the relevant section of their account, available on the Portal.
In any case, once the account has been cancelled, the User may request a new registration, except in cases where the User does not accept the Terms of Use and/or in the event of a dispute between the User and HOLACAMP that remains unresolved, or has ended with an acknowledgement of fault and/or negligence on the part of the User.
All content on this Portal is the property of HOLACAMP; however, in the case of links or hyperlinks (“links”) to other websites managed by third parties unrelated to HOLACAMP, HOLACAMP cannot guarantee the content or information contained on third-party websites accessible through such links, nor the accuracy of their content. Consequently, HOLACAMP shall be exempt from any liability for damages of any kind that may arise from their use. Nevertheless, if the User has actual knowledge that the activities carried out through these websites are illegal, they must inform HOLACAMP, which will proceed to disable the link.
The Portal may include advertising content or sponsorships from third parties. The User accepts that advertisers and sponsors will be solely responsible for ensuring that the material submitted for inclusion on the Website complies diligently with the laws applicable in each case. HOLACAMP shall not be responsible for any error, inaccuracy, or irregularity that may be included in advertising or third-party sponsored content.
The information available on the Portal that is not subject to prior registration is accessible to Users; however, its commercial exploitation or use for advertising purposes is strictly prohibited. It is also not permitted to reproduce, distribute, transmit, adapt, or modify—by any tool or means—either the content of this Website or its design.
Access to the Portal by minors is prohibited. If a minor accesses the Portal and/or registers on it, HOLACAMP will presume that such access has been carried out with the prior and express authorization of their parents or legal representatives, without prejudice to the PROVIDER carrying out the checks it deems appropriate.
HOLACAMP is not responsible for the accuracy of the registration data provided by the User. The User undertakes and is solely responsible for ensuring that the information provided to HOLACAMP is appropriate, true, and accurate.
The User shall be exclusively responsible for access to or use of the Portal for illegal or unauthorized purposes, and, among other things, the User is prohibited from carrying out the following activities:
Any actions carried out by the User in this regard shall entitle HOLACAMP to take the appropriate legal action to defend its rights and to delete and/or block the user’s account, without the User being able to claim any compensation.
HOLACAMP declares that it has adopted all measures necessary that the state of the art and its possibilities allow, in order to guarantee the proper functioning of the Portal, reduce system errors, and ensure maximum security for Users; however, it cannot guarantee against damages that may be caused to the User by any person who infringes the conditions established by HOLACAMP on its Portal and/or the technical security measures.
HOLACAMP does not guarantee, where applicable, the legality, reliability, accuracy, and usefulness of content supplied by third parties to its Portal, guaranteeing it only with respect to the content published on its Portal.
HOLACAMP is the owner and/or holds the corresponding licenses for the intellectual and industrial property exploitation rights over the design and programming of the Portal, as well as over the content offered therein. Under no circumstances shall access and/or browsing entitle the User to use such rights beyond what is strictly necessary to enjoy the provision of the service in accordance with the Terms of Use.
The content of the Website, as well as its copyright and intellectual property rights, belong to HOLACAMP or its content providers. As a User, you may access the Website and print a copy of the content you access during your visit, but any other use of the Portal and its content that may infringe industrial and/or intellectual property rights and/or that may damage or impair its normal functioning, the assets or rights of HOLACAMP or its providers, other users, or, in general, any third party, is prohibited.
References to trademarks, trade names, or other distinctive signs imply the prohibition of their use without HOLACAMP’s express written consent and/or that of their legitimate owners.
All intellectual and industrial property rights and rights over the Portal’s content and/or services are reserved and, in particular, it is prohibited to modify, reproduce, publicly communicate, copy, transform, or distribute—by any means and in any form—all or part of the Portal’s content for public or commercial purposes without HOLACAMP’s express authorization.
If the User becomes aware of the existence of any unlawful, illegal, or law-infringing content, or content that may imply an infringement of intellectual and/or industrial property rights, they shall notify HOLACAMP at the following email address: calidad@holacamp.net
These General Terms and Conditions have been drawn up in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, Law 7/1996 on the Regulation of Retail Trade, and Law 6/2020 regulating certain aspects of electronic trust services.
Through its Website, HOLACAMP provides the User with the option to book accommodation and therefore is the provider and party responsible for the Portal, but not for the accommodation, which is provided by the various Providers offered, which are entities unrelated to HOLACAMP (unless it is accommodation specifically indicated as being owned by HOLACAMP). The General Terms and Conditions of Contracting are intended to define the conditions for using the Portal’s intermediation service, which allows the User to book and enjoy the facilities of the presented Providers.
This Portal offers the service of connecting accommodation offers and demands for accommodation bookings, thereby constituting an online intermediation service as defined in Article 2 of Regulation (EU) 2019/150, and is not responsible for the products and/or services offered by the accommodation providers. The products or services offered directly by those providers are carried out under their full responsibility.
HOLACAMP informs you that the steps to make an accommodation booking are those described in these General Terms and Conditions, as well as any other specific steps indicated on-screen on this Website during browsing, such that the User declares that they are aware of and accept these steps as necessary to access the booking and services offered on the Portal.
All information provided during the contracting process will be stored by HOLACAMP, and the User may also store it. Any modification and/or correction of the data provided by Users during browsing must be carried out in accordance with the instructions included on the Portal.
When making a booking, you are accepting the applicable conditions shown during the booking process. You will find the service provider’s cancellation conditions, as well as any other conditions (age requirements, damage or security deposits, additional supplements for group bookings, extra beds, breakfast, pets, accepted cards, etc.), in the service provider’s contracting conditions during the booking process, in the section “Conditions and cancellation policy”.
All customers are required to provide a security deposit via credit card for their stay in an accommodation unit or pitch, and the refund will be made between 2 and 7 calendar days after the departure date.
The amount of the deposit will vary depending on the type of accommodation:
| 50 € | 100 € | 150 € |
|---|---|---|
| Pitches, rooms, accommodation and glamping without a private bathroom (use of shared bathroom facilities) | Accommodation with a private bathroom in the Classic, Comfort, Superior categories and Superior Glamping. Occupancy up to 5 people. | Accommodation with a private bathroom in the Classic, Superior, Comfort categories and Superior Glamping. Occupancy of 6 or more people. |
The purpose of this deposit is to establish a guarantee against any damage caused by behavior or actions that may harm other people or the establishment’s facilities.
| Reason | Penalty |
|---|---|
| Smoking inside the accommodation | Full amount |
| Night-time noise with disregard after the 2nd warning from security | Full amount |
| Loss of a master key padlock | €40 |
| Loss of keys | €20 |
| Accommodation left very dirty (unwashed dishes, rubbish not collected, etc.). Reviewed by a supervisor, with photographic evidence. | Full amount |
| Broken items or damage caused by animals. Documented with photographic evidence. | If there is evidence of misuse – full deposit amount |
| Stolen items (appliances or electronics). Documented with photographic evidence. | Depending on the price of the item |
| Stolen items (towels, amenities, blankets, bed linen...). Documented with photographic evidence. | Depending on the price of the item |
| Physical or verbal assaults, excessive consumption or sale of drugs or alcohol | Full deposit amount + expulsion from the campsite |
| Other breaches of campsite regulations | Depending on each case in accordance with the relevant regulations |
In all these cases, the assessment will always be objective and will be documented through images, written statements, and reports that reliably demonstrate the reason for the penalty.
The customer will be informed in advance of the partial or full charge of the amount resulting from the penalty against the deposit and may exercise their right to contest and submit a complaint.
For the proper compliance with the GDPR and Spain’s national LOPDGDD law, HOLACAMP informs you that the data from the payment methods used for holding or charging the deposit will be kept for THE NECESSARY STIPULATED PERIOD to achieve the established purposes.
This contractual document contains the General Terms and Conditions whose purpose is to regulate both the provision of information and the commercial relationships that arise between HOLACAMP and the Portal Users (“Customers”) who book accommodation offered through it. It is not possible to book accommodation without prior acceptance of these General Terms and Conditions.
These General Terms and Conditions will remain published on the Website and available to Users to reproduce and store as confirmation of the contract, and may be modified at any time by HOLACAMP by publishing such modifications on the Portal holacamp.net so that they may be known by Users, always before visiting the Portal or acquiring any of the services offered. It is the Customers’ responsibility to read them periodically, as those in force at the time orders are placed will apply. In any case, if the modifications negatively affect access to or the content of digital services or their use by the Customer, the Customer will be informed clearly and comprehensibly and will have the right to terminate the subscription in accordance with Article 126bis of Royal Legislative Decree 1/2007.
All purchases of Products bought through the Portal, after identification and authentication using the username and password provided, shall be deemed to have been validly made by the Customer and shall be binding.
The purchase of Products through the Portal implies acceptance by the Customer, without reservation of any kind, of each and every one of these General Terms and Conditions, as well as, where applicable, any Specific Terms and Conditions that may exist in relation to contracting certain Products. The Customer shall be exclusively responsible for the custody and proper use of passwords.
Contracting through this platform is reserved for adults or legally emancipated minors. If a minor falsifies information regarding their age and places an order without proper authorization, the company reserves the right to cancel such order and, where applicable, to take the necessary measures to restore any performances rendered. The company shall not assume any liability for orders placed by minors without proper authorization and reserves the right to claim from parents or guardians any damages caused by the falsity of the data provided, where legally applicable.
Acceptance of this document implies that the Customer:
These terms and conditions shall have an indefinite period of validity and shall remain in force for as long as they are accessible through the Portal, and shall apply to all contracting carried out through the Website, without prejudice to any specific terms that may govern the purchase of services, and to any modifications by HOLACAMP as indicated above.
The identifying and contact details are provided for the PROVIDER of information society services operating on the portal holacamp.net, which is owned by DREAM CAMP CAPITAL, S.L., with registered office at C/ Rambla de Catalunya 2-4, 5th Floor, 08007, Barcelona, Tax ID (NIF) B44760635, registered in the Barcelona Commercial Registry, Sheet B-595931, Volume 48780, Folio 211, and which is the owner of the portal holacamp.net (hereinafter, the Portal), with customer service telephone number 933 939 279 and email info@holacamp.net
And on the other hand, the Customer, who, although it is not necessary to register on the Website, must guarantee the accuracy of the data provided in order to access the different services offered by the Portal, in accordance with the section “Contracting Conditions” of these General Terms and Conditions.
Access and consultation of the offer of services published on the Portal holacamp.net is free and open, and User registration is not required.
Likewise, HOLACAMP reserves the right to cancel or, where applicable, temporarily suspend access to the Website for users who have not accepted updates to the General Terms and Conditions.
When making a booking on the Portal, the Customer purchases directly from the accommodation Providers. HOLACAMP acts on the Portal as an intermediary between Customers and campsites. HOLACAMP does not interfere in any way with the content or presentation of the accommodation and is not responsible for the service offers provided by the accommodation Providers. HOLACAMP does not act on behalf of the Providers or the Customers and, consequently, assumes no responsibility in relation to the obligations incumbent upon them or the actions they carry out, although it will try, as far as possible, to find an acceptable solution for the parties and will ensure any rights the Customer may have under applicable law.
For all accommodation offered through the Portal holacamp.net, images, description, technical specifications, availability, full price, discounts, or financing options will be indicated. Content related to accommodation depends solely on the Providers.
The PROVIDER reserves the possibility of removing from the Portal any accommodation it deems appropriate, for any reason and at any time.
The quality of the Website connection may vary depending on various factors, such as coverage, bandwidth, the device used, and the speed of your internet connection.
Any accommodation from our catalog can be added to the basket. In it, the items intended to be purchased, the quantity, price, and total amount will be detailed. Once the basket is saved, taxes, charges, and discounts will be calculated based on the payment details entered.
The basket has no contractual binding until the order is placed and is only a section where a quote can be simulated without any commitment by either party.
From the basket, an order can be placed by following the steps below for its proper formalization:
a) Validation of the Shopping Basket: the User, once they have finished the selection they wish to contract, must validate their shopping basket, where the selected accommodation, the number of units, and the price will be shown.
b) Verification of billing details.
The User, once they validate their shopping basket, must provide HOLACAMP with billing details and must expressly accept, by ticking the corresponding box, these General Terms and Conditions of Contracting as well as the specific contracting conditions of the selected accommodation. If the acceptance box is not ticked, the Portal will not allow the User to proceed with the contracting process.
c) Selection of the payment method.
The User, once they provide billing details, must select the payment method they wish to use. If the User has chosen any of the immediate payment methods—Card, Apple Pay, Klarna, Google Pay—using the STRIPE payment platform.
Currently, HOLACAMP validates the following payment methods: Card, Apple Pay, Klarna, Google Pay.
As provided in Article 103.i of the Consumers/Users Law (RDL 1/2007), the right of withdrawal does not apply to this contract, as it concerns an accommodation service reserved for a specific date or period.
The User may modify or cancel the booking through any of the contact methods indicated on the website, and in such case the following conditions shall apply.
Cancellation policies may vary depending on the market and the booked dates, and will always be shown in the sales conditions of the booked rate.
Specifically:
In the event of a change of dates, the applicable price will be the one in force at the time of the modification. Any modification will entail a recalculation of the amount paid on account. If the modification results in a reduction in the value of the initially contracted stay, the proportional part will be refunded using the same payment method the customer used to make the booking. Modifications received with 15 days’ notice or less will not be accepted.
In the event of cancellation, the campsite will respond under the following conditions:
The customer may choose to book their stay at the campsite through non-refundable rates, the amount of which will be lower than the standard flexible rate. In this case, the amount paid as a non-refundable rate will not be refunded in the event of cancellation, modification, or no-show, except in cases of duly proven force majeure. The establishment will assess the use of the amount paid as a deposit for a future stay within the following 12 months.
If you cancel a booking or do not show up, cancellation or no-show charges, as well as any refund, will depend on the service provider’s cancellation and no-show conditions.
Some bookings cannot be cancelled free of charge, while others can only be cancelled free of charge before a specific deadline.
As the person making the booking, if it is for a group, you are responsible for obtaining their permission before providing us with their personal data.
The Customer must click the accept button, thereby expressly accepting these General Terms and Conditions, before proceeding to payment for the Product. They must also accept the Privacy Policy and the Cookies Policy.
f) Select the “Pay Now” checkbox.
g) Order confirmation.
Within a maximum of 24 hours from the effective completion of payment by the Customer, HOLACAMP will send the Customer an email providing a summary with all characteristics and confirming that the booking has been made.
This email will be considered a “Proof of Purchase”, and it is not mandatory for the Customer to print it on paper to present it at check-in at the booked accommodation.
HOLACAMP’s intermediation service does not entail any additional cost for the Customer in the accommodation booking process. The price of accommodation is freely determined by the Providers and is subject to the following conditions:
The prices indicated for each accommodation include, in an itemized manner, any taxes that may be applicable.
Before making the purchase, you will be able to check online all details of the quote: accommodation, quantities, price, availability, expenses, charges, discounts, taxes, and the total purchase.
The prices applicable to each accommodation are those published at any given time on the Portal and will be expressed in EUROS. The Customer assumes that the economic valuation of some accommodations may vary in real time until the order is finalized, in which case the Customer will be informed during the purchase process. Once the order is placed, prices will be maintained.
HOLACAMP shall not be liable (i) in the event that, due to an involuntary error, an accommodation is published at a price manifestly lower than the market price at the time of sale, such that the existence of the error is obvious.
If the Customer wants an invoice for the contracted service, they must request it from the accommodation Provider.
Once the accommodation has been selected and saved in the cart, in order to place the order the Customer must start the purchase process and pay the price. HOLACAMP is responsible for the economic transactions and enables the following ways to make payment for an order through the following means:
Credit card: payment is made through a secure connection and directly to the bank responsible for the transaction. All procedures will be managed directly by the payment server’s website such that neither the PROVIDER nor any third party can have access through the STRIPE payment platform. Valid cards are: Visa, Mastercard and American Express.
The secure payment server will contact the financial institution that issued the card and request authorization to carry out the purchase. The process will then return to the HOLACAMP website.
When, for any reason, it is not possible to charge the price, the sale process will be automatically cancelled and the sales contract will have no effect. HOLACAMP will automatically inform the Customer of this situation by sending an email or SMS.
If a payment default occurs (for reasons such as expiry of the payment method, insufficient funds, or any other cause) and the Customer does not cancel the account, HOLACAMP reserves the right to cancel the purchase. The issuer of some payment methods may charge certain fees for items such as a foreign currency transaction or other charges related to payment method processing, which are outside HOLACAMP’s control.
HOLACAMP reserves the right to request information, confirmations and/or documents from Customers in order to confirm that the Customer has indeed made and authorized the purchase and/or that the delivery or return has been correctly carried out, and thereby to definitively authorize the relevant transaction between the Customer and the Provider. If such confirmation is not received, for security reasons HOLACAMP reserves the right not to process that purchase.
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on a secure page, firewalls, access control procedures, and cryptographic mechanisms, all to prevent unauthorized access to data. To achieve these aims, the Customer agrees that HOLACAMP obtains data for the purpose of the corresponding authentication of access controls.
HOLACAMP undertakes not to allow any transaction that is or may be considered illegal by credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them.
HOLACAMP shall not be liable for any breach due to unforeseen circumstances or causes beyond the control of the PROVIDER including, but not limited to, cases of force majeure, disturbances, pandemics, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, lockouts, or shortages of transportation, facilities, fuel, energy, labor, or materials.
The accommodation Providers, and not the PROVIDER, are responsible to Customers for any issues arising from the stay in the selected accommodation, except in the event of an error directly attributable to HOLACAMP in communicating booking information to the Provider, or due to a fact directly attributable to the service.
HOLACAMP cannot guarantee the technical continuity of the Portal, the absence of failures or service interruptions, nor that the Website will be available or accessible one hundred percent of the time. Nor can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is supplied.
If any of these terms and conditions are deemed illegal, void, or for any reason unenforceable, that condition shall be considered severable and shall not affect the validity and enforceability of any remaining conditions.
HOLACAMP may, without prior notice, suspend, restrict, or terminate the Customer’s access to e-commerce services, in whole or in part, for any valid reason, including, without limitation, when the Customer fails to comply with or follow any of the obligations set out in this document or any applicable legal provision, license, regulation, directive, code of practice, or usage policies.
When HOLACAMP exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power, or remedy that may be available to the Customer.
These terms and conditions shall be governed by and interpreted in accordance with Spanish law in all matters not expressly provided for. The PROVIDER and the Customer agree to submit any dispute that may arise from the provision of the services and/or Products covered by these terms to the courts and tribunals in Spain of the Customer’s place of residence if the Customer is a consumer. Otherwise, the courts and tribunals of the PROVIDER shall have jurisdiction, or those of the Provider if it is in Spain (if the action is brought solely against the accommodation Provider). For these purposes, a “consumer” shall be understood as a person acting for purposes outside their trade, business, craft, or profession, in accordance with Royal Legislative Decree 1/2007 of 16 November approving the revised text of the General Law for the Protection of Consumers and Users.
Last updated: 23/12/2025
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