Privacy Policy

Data Controller

The company responsible for processing your data under this Privacy Policy is:

DREAM CAMP CAPITAL, S.L.
NIF: B44760635
Address: Rambla Catalunya 2, 5th Floor, 08007 Barcelona (Barcelona)
Email address: info@holacamp.net
Website: holacamp.net
Phone: 933 939 279
Registered with the Commercial Registry of Barcelona, Sheet B-595931, Volume 48780, Folio 211

At DREAM CAMP CAPITAL, S.L., we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with data protection laws.

This privacy policy aims to regulate all aspects related to the processing of data of the various users who browse or provide their personal data through the different forms located on the website.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the designated fields, we collect the personal data that the user provides to us: name, surname, email, phone number, postal address, city, etc., as well as any data you voluntarily provide through any of the social networks where you are registered. In this case, privacy will depend on the user's own settings and the terms and conditions of the social network itself.

The user's visit to the website does not imply that they must provide any personal data. However, if provided, the data will be processed lawfully, always subject to the principles and rights set forth in GDPR 2016/679 of April 27, 2016, and LOPDGDD 3/2018 of December 5.

Purpose, duration, and legal basis for processing:

We will process the data that the user provides to us for the following purposes:

• To address the request or query made by the user through the contact form located on the website. We collect and process the user's personal data to handle and manage their request, query, or any other submission made through this form. We will retain this data for the time necessary to fulfill your request and for the period established by law, with a minimum duration of 3 years. The legal basis for processing this data will be the consent given by the user when selecting the acceptance box for our privacy policy before submitting the request. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal.
• To improve your browsing experience on the website. We will retain this data as long as the user does not withdraw their consent to its processing by deleting cookies, and for the period established by law, with a minimum duration of 3 years. The legal basis for improving your browsing experience on the website is the consent given by the user when accepting cookies. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal.
• Manage our social media and send you information about our activities and products. We will retain this data as long as the user does not revoke their consent to its processing and for the period established by law, with a minimum duration of 3 years. The legitimate basis for managing our social media and sending you our activities and news is the consent you grant us for this purpose. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent given prior to its withdrawal.
• Manage experiences or opinions regarding products and/or services through testimonials from users, which will be published on the website to help other users. The only personal data published from the testimonial will be the user's name and city. We will retain the provided data as long as the user does not request its revocation and for the period established by law, with a minimum duration of 3 years. The legitimate basis for data processing will be the consent granted by the user when registering through the form provided on the website and by selecting the acceptance box for our privacy policy before submitting their request.
• Process and manage purchases made by the user through the booking engine located on the website. We collect and process the user's personal data to process the order and subsequent payment for products and services offered on the website. We will retain this data for the duration of the contractual relationship between the parties and for the period established by law for compliance with tax obligations. The legitimate basis for data processing will be the execution of a sales contract to which the interested party is a party. If the user does not provide their personal data, their purchase cannot be managed, and the requested service cannot be provided.
• To save the shopping cart abandoned and remind the User that they have left a product in the shopping cart, in case they started a purchase by entering their email address. The data will be retained from the moment the User adds the selected product to the shopping cart until they confirm the purchase, for a period not exceeding five days. The legitimate basis for data processing will be the Controller's legitimate interest in facilitating the purchase of the product for which the User has shown interest by adding it to the cart.
• Send bulletins and newsletters about DREAM CAMP CAPITAL, S.L. products. With the user's consent, we collect and process their personal data to send them information about our products and services. We will retain this data as long as the user does not revoke their consent to its processing and for the period established by law, with a minimum duration of 3 years. The legitimate basis for data processing will be the consent granted by the user when selecting the acceptance box for our privacy policy before subscribing to the newsletter via the form provided on the website. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent given prior to its withdrawal.
• Manage the resume submitted by the interested party through the designated form and include it in the company's candidate database. This data will be processed for a maximum period of one year, after which it will be blocked for the legally established time, ensuring complete confidentiality both in its processing and subsequent destruction. The legitimate basis for managing and processing the interested party's resume is their consent, which they express by affirmatively submitting it and selecting the acceptance box for our privacy policy prior to submission. The user has the right to revoke their consent at any time without affecting the lawfulness of processing based on consent given prior to its withdrawal.
• Manage the loyalty card from DREAM CAMP CAPITAL, S.L. offered to our customers on our website. We collect and process the customer's personal data to issue this card as part of our services, allowing them to benefit from our discounts and promotions. We will retain this data for the duration of the contractual relationship and for the period established by law, with a minimum duration of 3 years. The legitimate basis for managing the customer/loyalty card is the performance of a contract to which the data subject is a party. If the user does not provide their personal data, their request cannot be processed, and we will not be able to provide the loyalty and discount service offered by the DREAM CAMP CAPITAL, S.L. card.
• Manage the contests and giveaways organized on our website. We collect and process the user's personal data to manage their participation in the various giveaways or contests organized by DREAM CAMP CAPITAL, S.L., as well as subsequent communication to the winners. We will retain this data for the duration of the contest or giveaway and its subsequent exposure as determined in the contest rules, as well as for the period established by law, with a minimum duration of 3 years. The legitimate basis for data processing will be the consent given by the user through completing the participation form provided for this purpose on the website and by selecting the acceptance box for our privacy policy and the contest or giveaway rules. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal.
• Management and development of user registration for attendance at an organized event or activity by DREAM CAMP CAPITAL, S.L. through the data collected in the form provided for this purpose on the website. We will retain this data for the duration of the event activity and for the period established by law, with a minimum duration of 3 years. The legitimate basis for data processing will be the consent given by the user through completing the participation form provided for this purpose on the website and by selecting the acceptance box for our privacy policy and the specific rules for said contest or giveaway. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal.
• Manage reservations and provide accommodation services to users at our establishment through our booking form located on the website. The data provided will be retained for the duration of the contractual relationship between the parties, as well as for the period established by law, with a minimum duration of 3 years. The legitimate basis for processing and managing the reservation made by the user through the web form will be the performance of a contract to which the data subject is a party. If the user does not provide their personal data, their reservation cannot be managed, and the requested service cannot be provided.
• Manage guest check-ins at our establishment through our check-in form located on the website. The data provided will be retained for the duration of the contractual relationship between the parties, as well as for the period established by law, with a minimum duration of 3 years. The legitimate basis for processing and managing the check-in performed by the user through the web form will be the performance of a contract to which the data subject is a party. If the user does not provide their personal data, their check-in cannot be managed, and the requested service cannot be provided.
• Manage the "Customer Service" chat service offered on our website, via WhatsApp, for any questions about our services/products. To constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These records are deleted once evaluated and after the period established by law, with a minimum duration of 3 years, has passed. The legitimate basis is the consent you give us for the use of the service. The user has the right to withdraw their consent at any time without affecting the lawfulness of processing based on consent given before its withdrawal.
• Manage the sending of satisfaction surveys based on the purchase of the requested product or service to continuously improve our customers' experience. Personal data will be deleted once the survey is completed and after a reasonable time for making improvements, activating new services, and complying with applicable legal requirements. The processing of your data will be based on legitimate interest in improving service quality when the user has purchased goods and/or services. If no such contractual relationship exists, data processing will be based on the user's consent as stipulated in current regulations. Furthermore, if you withdraw your consent for any of the processing activities, this will not affect the lawfulness of processing carried out prior to your withdrawal.
• Manage membership registration through the data provided via the form in the section of our website Do you want to be HolaCamp?. Personal data will be processed as long as the user does not communicate their wish to unsubscribe as a member or maintains a relationship with our entity. Subsequently, they will be kept blocked for the legally established retention periods, after which they will be deleted using appropriate security measures to ensure data pseudonymization or complete destruction. The legal basis for processing the data of the interested party is consent, provided by completing and submitting the corresponding membership application, supplying the required data in the mandatory fields without which we cannot process your request.

Sharing or Disclosure of Personal Data and International Transfers

Your data will not be disclosed or transferred to third parties, except where necessary for the provision of the service, where there is a legal obligation, or to providers linked to the Controller acting as data processors.

Our servers are located in the European Union, and generally, we contract service providers also located within the European Economic Area or in countries deemed to have an adequate level of protection.

If we need to use external service providers that require the transmission of personal data outside the European Union or to countries not deemed to have an adequate level of protection, we will ensure the security and legitimacy of your data processing through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that offers appropriate safeguards for international data transfers.

Additionally, DREAM CAMP CAPITAL, S.L. provides the WhatsApp application for interested parties to contact the CONTROLLER through this channel. In this regard, we inform you that, although the WhatsApp application servers for EU users are located in Ireland, communications with US servers could occur, which would imply an international data transfer. This transfer is carried out with full guarantees in accordance with the Adequacy Decision regarding the EU-US Data Privacy Framework of July 10, 2023.

Data Updates

It is important that users inform us of any changes to their personal data so that we can keep it updated; otherwise, we cannot be held responsible for its accuracy.

The user guarantees that the personal data provided is truthful, ensuring that all information supplied corresponds to the real situation, is updated, and accurate, and undertakes to communicate any changes.

Third-Party Data

If the user provides third-party data to DREAM CAMP CAPITAL, S.L. for any purpose, they guarantee that they have obtained this data lawfully, have previously informed the affected parties, obtained their consent for its disclosure, and that the information provided is accurate and truthful.

Mandatory Information

All our forms indicate mandatory fields with an asterisk (*). If the user does not complete these fields or does not check the privacy policy acceptance box, the information cannot be submitted.

Data Subject Rights

You have the right to access your data and obtain confirmation regarding its processing, as well as a copy of the personal data being processed. You have the right to update them and request the rectification of inaccurate data or request their erasure when the data is no longer necessary for the purposes for which it was collected. You can request the restriction of processing your data and object to its processing by withdrawing your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You can exercise your rights by contacting us at Rambla Catalunya 2, 5th Floor, 08007 Barcelona (Barcelona). E-mail: calidad@holacamp.net.

If you believe your rights have not been properly addressed, you have the right to lodge a complaint with the supervisory authority at www.aepd.es.

Processing of Minors' Data

Anyone providing data through this website's forms and accepting its processing declares to be over 14 years of age. Access to and use of the portal by minors under that age is prohibited. If, at any time, the Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel it. Furthermore, parents or guardians may, in any case, contact DREAM CAMP CAPITAL, S.L. to block the access account of minors under their care who may have registered by falsifying their identity.

Social Media

The purpose of tools such as Facebook, Twitter, Instagram, etc., and other social networks, is to provide visibility and disseminate the activities carried out by our organization. These tools store personal data on the servers of their respective services and are governed by their own privacy policies. We recommend reviewing and reading the social network's terms of use and privacy policy when registering, taking into account the various configuration options related to the privacy level of the user profile on the social network.

Furthermore, the Data Controller reserves the right to remove from its social networks any information published by third parties that violates the law, incites illegal acts, or contains messages that undermine the dignity of individuals or institutions. This also includes the right to block or report the profile responsible for such messages.

Cookie Policy

A cookie is a small file that is downloaded and stored on the user's computer when they access a website. Among other things, cookies allow the website to store and retrieve information about the user's browsing habits or their device. Depending on the information they contain and how the device is used, they can be used to recognize the user.

Users have the option to prevent cookies from being generated by selecting the corresponding option in their browser settings. You can find more information by reading our Cookie Policy.

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